Have some questions before you purchase?
Check out our FAQs about orders, shipping & more!
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Standard Shipping - 5 to 20 Business Days
Raw Luxe Hair Co. is not responsible for delays in shipments caused by holidays, natural disasters, weather conditions, or any issues with the courier.
No, we do not cover or reimburse any fees related to the cancellation of hair services or appointments. We recommend waiting to receive and confirm your purchased items before scheduling any hair appointments or services.
Once an order is fulfilled and shipped, all sales are final—no refunds or exchanges are permitted. However, if an error occurs on our end, we offer exchanges only if the product is returned undamaged and in its original condition.
Orders cannot be changed or altered once your payment is complete. Please note that Address changes are not guaranteed, Raw Luxe Hair Co. will not be responsible for deliveries to wrong address. Please ensure that all information entered is correct before submitting order.
Yes. Shipping and billing has to match in order for your order to be fulfilled.
If your order has shipped or delivered, we apologize, but it cannot be exchanged or refunded. If the ordered has not shipped yet, we may can change your wig size according to the seller, but there are no guarantees. Please note, if we are able to change your wig size, you may experience a longer shipping time. We encourage customers to review their order details carefully before completing their purchase.
We apologize, but once an order is submitted, it cannot be canceled or refunded. We encourage customers to review their order details carefully before completing their purchase.